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Welcome to the websites of our Company. Please read the following information carefully, which are internationally recognized terms and conditions for accessing and using our websites.

Terms of use

Every visitor or user of our website must read and study carefully the terms of use that follow, before visiting or using the pages and in case of disagreement must not use them. Otherwise it is presumed that he accepts them explicitly and unconditionally and gives his consent. The following terms of use apply to all content on our website.

Our Company may at any time modify the terms and conditions of use, and users/visitors must always check for possible changes and if they continue to use it is presumed that they explicitly and unconditionally accept the amended terms and conditions. Otherwise they must refrain from visiting our Website.

The user/visitor who uses the services of our website is obliged to do so in accordance with the law, good manners and these terms and not to perform acts or omissions that may cause harm to third parties, in the operation of the website or to copyrights of third parties.

Medeq/Dermasilk and created this website with the sole purpose of serving their customers. Our website is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of collecting data from our website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement relates exclusively to your personal data, which you provide to us during your orders on this website.

General information

The information provided voluntarily by the users of the mentioned website, is used by, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and to execute their orders. The information collected by our company through the website is intended to measure its traffic, determine customer requirements for more products and facilitate transactions with the company. Our company does not distribute to any other organization or partner that is not connected to the email addresses, or any other information concerning its users and customers.

Gathering information

Our company designed its website so that users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and/or to send an email to the e-shop.

Use of information collects two types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute the order from the e-shop. When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. Additionally, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. The e-shop makes use of the information you give us during the electronic sending of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered, (iv) special offers of our company.

Access to information

Every order processing requires the collection of personal data, for delivery or reservation of an order. Also, the use of a credit card, for the charge of which proof documents of identification of a legal holder are required for the first and only time is guaranteed in each case. Any supporting document certifying and stating the identity of the customer remains strictly confidential and is checked only by our responsible department. The submission of your personal data by you means that you consent to this data being used by our employees for the reasons mentioned above. The e-shop requires its employees and the maintainers of its website to provide its customers with the level of security mentioned in this Privacy Statement. In no other case can your personal information be shared with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of a court decision).


Medeq/Dermasilk has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users, to facilitate access on it, and to collect data to improve the content of the website. Cookies do not cause harm to users' computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for the website to function properly and smoothly.

Correcting, Modifying or Deleting Information

Our company e-shop allows its users to correct, change, supplement or delete data and information submitted to the e-shop. If you choose to delete information, our company will act to delete that information from its files immediately. For the protection and safety of the user, our company will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact via or via e-mail at email address The change or correction of your personal data can also be done through the registration page of our e-shop. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.

Secure Transactions

Our e-shop is committed to ensuring the security and integrity of the data it collects about the users of its website. Our e-shop has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the server is based on the unique key code, ensuring full communication. The browsers Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to our website.

Acceptance of the Privacy Protection Procedures applied by our Company

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.



Limited license

Our company, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: you may not modify the website and its elements in any way or reproduce or present them in public, or distribute or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted by the present.


Our company reserves the right to change or modify the applicable terms and conditions for the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will take effect immediately upon disclosure, which may be made by any means including, but not limited to, the placement of new terms and conditions on the Website. Any use of the website following such change or modification will be deemed your acceptance of such changes, modifications, additions or deletions. Our company may, at any time, terminate, change, suspend or discontinue any individual operation of this website including the availability, presentation photo or description of any product or service.

Limitation of Liability

Our company, its employees, or other agents, are not responsible, under any circumstances, for any consequential, incidental, indirect, special damages or costs or penalties, including, but not limited to, lost profits, downtime loss of information or data, or loss of customer, loss or damage to property, and any claims of third parties arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, if the e-shop was informed, knew or should have known this possibility.

Links to third-party websites

Our website contains links through hyperlinks or banner ads to third party websites, the availability, content, privacy policy, quality and completeness of their services, our Company does not control and is not responsible. Therefore, for any problem that occurs during their visit / use, you must go directly to the respective websites and pages, which are fully responsible for the provision of their services. Under no circumstances should our Company be deemed to endorse or accept the content or services of the websites and pages to which it refers or to link to them in any other way.

Returns policy

Return of the order can be done in the following two cases:

α) After receiving a different product code from that of the submitted order by mistake.

β) Upon receipt of a defective, faulty or damaged product.

If any of the above happens and you wish to return the product, it needs to be completed within 15 days of receipt, after contacting us via e-mail ( or telephone (+30 2510 837380-1-2).

The return of your order will be accepted by our company, when in addition to the above, the following conditions apply:

α) The product is returned in a secure package along with a copy of the payment document (receipt/invoice).

b) The return is conducted by means of a private courier company or registered by post, as in case of loss of the parcel the provided credit is not possible.

Shipping costs will be borne by the company only when the customer selects the same shipping company through which he received his/her order.